Revolutionize public sector customer service with confidence.
Axyom Assist is the clear choice for Gen AI contact center solutions that are transparent, agile, and built for the demands of today’s government interactions.
Outdated Systems Can’t Keep Up with Service Demand
Government contact centers face mounting pressure with high call volumes, multilingual constituent needs, and complex privacy and security mandates. Legacy systems and manual workflows make it harder to meet expectations for efficiency, accuracy, and trust.
Overwhelmed Contact Centers Need Modern Solutions
The strain is evident: Abandoned calls, long wait times, and agent burnout reflect a contact center system pushed to its limits. These challenges demand a new approach to ensure agencies can deliver the high-quality service their constituents deserve.
With Gen AI for Government, the Right Fit Matters
Gen AI offers a path forward, but not all solutions are suitable for public sector use. Finding the right balance — tailored to government requirements with cost-effective deployment models — is critical for modernizing agency contact center operations.
AI Automation with Accountability
Government agencies must deliver swift, secure, and dependable service while navigating complex demands. Axyom Assist automation enhances information accessibility, empowers customer and agent self-service, and elevates call center efficiency – reducing response times. Our solutions streamline operations, reduce workloads, and ensure citizens receive clear, timely information. Tailored specifically for the public sector, Axyom Assist enables agencies to modernize service delivery while fulfilling critical operational and security requirements.
Purpose-Built to Serve Your Agency
From state departments to local municipalities, government agencies demand solutions aligned with their operational requirements. Our CA-SIMM-compliant AI components adapt seamlessly to your program, ensuring compliance, accuracy, and scalability. Developed by government specialists, Axyom Assist effectively manages high call volumes, supports multilingual constituents, and enhances accessibility while upholding FedRAMP security standards. Our intuitive self-service portals empower citizens to resolve inquiries independently, reducing administrative burden. See how your agency can transform citizen engagement.
Implementation Without Disruption
Adopting advanced contact center technology shouldn’t require costly delays. Axyom Assist solutions integrate seamlessly with existing systems, delivering secure, scalable AI that enhances efficiency without overhauling infrastructure – operational within weeks, not months. Tailored for government workflows, our implementation prioritizes compliance, minimizes downtime, and ensures smooth adoption, with comprehensive staff training and ongoing support. Experience immediate benefits without complexity or risk.
Turning Complexity into Clarity
AI technology can be complex, but understanding its capabilities and real-world applications doesn’t have to be. At Axyom Assist, we simplify the process. Our experts don’t just implement cutting-edge AI solutions for maximum compatibility, reliability, and efficiency—we take the time to break down your options, explain how each technology aligns with your agency’s unique needs, and craft tailored, integrated solutions that prioritize transparency, trust, and real-world impact.
Explore the tools, insights, and innovations that Axyom Assist employs to engineer powerful, responsible contact center solutions that best serve your community.
Confidence in Every Interaction
Public sector contact centers require reliable technology that ensures efficiency, accuracy, and strict compliance. Our purpose-built, predictive AI solutions are designed to address these challenges to consistently exceed service expectations.
Unmatched Accuracy to Mitigate Risk
Axyom Assist’s AI technology strives to deliver exceptional, hallucination-free accuracy to ensure reliable outcomes in every interaction. By leveraging proven platforms and components, our solutions empower agencies to confidently manage operations while mitigating risks that could disrupt services or erode public trust.
Complete Transparency and Auditability
Compliance and Security by Design
Adaptable Solutions for Agency-Specific Needs
Rapid Deployment for Immediate Impact
Superior User Experience to Accelerate Productivity
Axyom Assist solutions provide personalized user experiences that not only improve public satisfaction, but also productivity metrics, including:
- Reduced Average Handle Time (AHT)
- Increased First Call Resolution (FCR)
- Increased Customer Satisfaction Rate (C-SAT)
- Decreased Abandonment Rate
- Optimized Agent Utilization
Discover
what’s possible.
We understand that bringing AI technology to your agency to improve customer service and contact center operations is a major undertaking that impacts diverse stakeholders. Our team of experts are here to support your organization through this process, from early concept exploration through implementation. Whether you have a question, would like to explore a demo, or are ready to proceed with comprehensive modernization, we look forward to talking with you.
