Axyom Automate - Intelligent Forms Automation

Beyond Static Forms: Guided, Conversational Service Fulfillment

Axyom Automate, our Self-Service Automation solution revolutionizes how citizens complete government services through AI-powered guidance and form automation. We transform complex, intimidating PDF forms into intuitive, conversational experiences that citizens can complete independently with confidence.

Key Benefits

Our solution delivers significant advantages for both government agencies and the citizens they serve:

• Rapid Deployment Without Risk: Transform complex forms into verified conversational experiences within days, not months, with human oversight ensuring zero risk to citizens.
• Automated Template Creation: AI converts complex PDF documents into conversational flow templates with exceptional efficiency.
• Multi-lingual Support: Enables users to complete forms in their preferred language, even when the original form is only available in English.
• Guided Completion: Step-by-step guidance with contextual information at each stage of the process.
• Real-Time Validation: Immediate feedback ensures data accuracy before submission.
• Structured Data Collection: Captures responses in JSON format for seamless integration with backend systems.
• Multi-Channel Support: Integrates with existing chatbots like Amazon Lexbot and supports voice interactions.

How It Works

Our solution combines powerful AI technologies with government-specific expertise to deliver comprehensive service automation through four core components:

Intelligent Form Transformation

We convert complex government forms into user-friendly conversational experiences through automated conversion of PDF forms into intuitive conversational templates. Every template undergoes human expert review and verification before citizen access. Our approach breaks down complex processes into simplified, manageable steps while providing contextual help exactly when citizens need it. Real-time validation prevents submission errors and processing delays, improving both the citizen experience and reducing administrative burden.

Advanced Integration Capabilities

Axyom Automate seamlessly connects with your existing systems through direct integration with popular chatbots like Amazon Lexbot. We support voice interactions for enhanced accessibility and provide structured JSON data output for efficient backend processing. Our APIs connect with agency systems and databases, ensuring secure data transfer to processing systems without disrupting existing workflows.

Comprehensive Government Compliance

We prioritize security and compliance with FedRAMP-certified and CA SIMM-compliant infrastructure. All data transmission and storage is protected by end-to-end encryption, with robust guardrails for PII detection and sensitive information protection. The system maintains complete audit trails documenting all interactions and strictly adheres to agency-specific compliance frameworks, providing peace of mind for both administrators and citizens.

Inclusive and Accessible Design

The solution ensures accessibility for all citizens through multi-language support, allowing users to complete forms in their preferred language even when source documents are only available in English. We provide ADA-compliant interfaces meeting WCAG 2.1 AA standards and employ mobile-first responsive design for access across all devices. Our voice and chat interfaces accommodate users with different abilities, ensuring that government services are truly accessible to everyone.

Technical Solution

Axyom Self-Service Automation is built on a robust, scalable architecture designed specifically for government environments. The solution integrates seamlessly with existing systems through secure APIs and flexible connectors.

Our technology stack combines best-in-class Amazon Web Services with proprietary components:

• Amazon Lex powers our conversational interfaces with advanced natural language understanding
• Amazon Lambda provides serverless computing for efficient, scalable processing
• Amazon Translate enables multi-lingual support across all form interactions
• Amazon Bedrock and Claude models form our LLM infrastructure
• Our proprietary solution provides the automation engine and enhances these services with government-specific capabilities

The system is hosted on AWS Cloud, ensuring compliance with federal security requirements while providing the scalability needed for government-scale operations. Our proprietary RAG (Retrieval Augmented Generation) pipelines ensure accurate information retrieval with comprehensive audit capabilities.

Our implementation process is designed to minimize disruption while maximizing adoption. We begin with PDF analysis and template creation, where AI is used to analyzes your existing PDF forms and creates conversational flow templates. This is followed by expert verification, system integration, controlled deployment, and continuous monitoring throughout the entire lifecycle.

Please visit our Implementation Page to learn about our implementation methodology.

Features That Drive Results

Our solution delivers measurable improvements through these key features:

• Automated Template Generation: Transforms complex government PDFs into conversational templates in days, not months
• Expert Verification System: Human-in-the-loop verification eliminates risks while leveraging AI efficiency
• Multi-lingual Processing: Enables form completion in different languages regardless of the source document language
• Contextual Guidance: Provides the right information at each step when citizens need it most
• Intelligent Validation: Catches errors in real-time with clear explanations of how to correct them
• Structured Data Output: Delivers clean, structured JSON data to backend systems for immediate processing
• Multi-Channel Support: Seamless integration with Amazon Lexbot and voice interfaces for maximum accessibility

Ready to Transform Service Completion?

Contact us today to schedule a demonstration and learn how Axyom Automate can support Self-Service Automation and enhance service accessibility while reducing administrative burden and improving citizen satisfaction.