AI Solutions Built for Public Service
Axyom Assist streamlines operations and boosts service delivery for government agencies. Tailored, ready-to-integrate solutions enhance efficiency, accuracy, and personalized service, delivering immediate results without the cost and risks of fully custom systems.
Agent Assist
Our agent assistance solution enhances agent performance by providing real-time, context-aware assistance for faster resolutions. Features instant access to a comprehensive knowledge base, actionable insights, and continuous learning for complex topics. With advanced intent detection, agents get precise, reliable support, reducing workload and boosting efficiency. Hallucination-free responses ensure accuracy, while transcripts and analytics drive continuous improvement. Improve you contact center productivity with our Agent Assist solution.
AI Assistants and Chatbots
Our AI Assistants and Chatbots transform government-citizen interactions by providing 24/7 access to information and services when citizens need them most. These intelligent solutions significantly reduce operational costs by handling routine inquiries, allowing human agents to focus on complex cases requiring personal attention. Supporting multiple languages, our AI assistants ensure inclusive service delivery across diverse communities. We offer specialized AI assistants with customized knowledge bases—such as our Legislative Assistant that expertly analyzes laws and regulations—while also facilitating comprehensive research and report generation capabilities that streamline government workflows and improve response quality.
AI-powered Forms Automation
Our AI-driven solutions transform how citizens access and complete government services. With intuitive natural language search, users can quickly find accurate, authoritative information from multiple sources. We also address the challenge of digitizing form completion—turning static PDFs into interactive, conversational experiences. Through AI-powered chat and phone interactions, users can seamlessly complete forms with guided assistance. Our automation simplifies complex processes, enabling effortless form entry, real-time validation, and secure data submission—all while ensuring strict compliance and eliminating the need for human intervention.
Technology Highlights
Our AI-driven solutions leverage cutting-edge technologies to enhance self-service automation, agent assistance, and citizen engagement. These capabilities are embedded across our entire suite, ensuring seamless, intelligent, and secure experiences for users and government representatives alike.
Confidence in Every Interaction
Public sector contact centers require reliable technology that ensures efficiency, accuracy, and strict compliance. Our purpose-built, predictive AI solutions are designed to address these challenges to consistently exceed service expectations.
Retrieval-Augmented Generation (RAG)
We use RAG to provide instant, authoritative answers by dynamically retrieving the most relevant information from multiple sources. This ensures that both citizens and service representatives receive accurate, real-time insights in natural language.
Fine-Tuning for Domain-Specific Intelligence
Our AI models are fine-tuned to understand government-specific terminology, processes, and compliance requirements. This enhances the accuracy of search, automation, and guided interactions, making government services more accessible and efficient.
Model Distillation for Efficiency & Scalability
We optimize large AI models into efficient, lightweight versions, enabling fast, cost-effective deployments across chat, phone, and agent-assisted interactions without sacrificing performance.
Agentic AI for Guided Experiences
Our AI-powered agents actively guide users through complex processes, such as form completion and service requests. These agents adapt dynamically, ask clarifying questions, and provide step-by-step assistance to ensure smooth, accurate interactions.
Conversational UI & Multimodal Interaction
We transform static PDFs and traditional workflows into interactive, conversational experiences. Users can engage through chat or voice, with AI-powered assistance making form completion seamless and intuitive.
Real-Time Validation & Compliance Monitoring
Our solutions ensure accuracy and compliance by validating user inputs in real-time, reducing errors, and enforcing government regulations automatically.
Multi-Lingual Support for Inclusive Access
We provide AI-powered assistance in multiple languages, ensuring that citizens can interact with government services in their preferred language—whether through chat, voice, or automated workflows.
Secure & Responsible AI Deployment
We prioritize security, privacy, and fairness across all solutions. Our AI adheres to strict compliance frameworks, incorporates bias mitigation, and ensures robust data protection to maintain trust and transparency.
Discover
what’s possible.
We understand that bringing AI technology to your agency to improve customer service and contact center operations is a major undertaking that impacts diverse stakeholders. Our team of experts are here to support your organization through this process, from early concept exploration through implementation. Whether you have a question, would like to explore a demo, or are ready to proceed with comprehensive modernization, we look forward to talking with you.
