Axyom Search - Simplifying Information Access

Beyond Traditional Search: Comprehensive, Intelligent Results

Our Axyom Search and Discovery solution transforms how citizens find government information through AI-powered natural language search. Unlike traditional search that requires users to find, analyze, and consolidate information themselves, our solution delivers comprehensive, cohesive results with proper citations in a single response. The solution leverages domain-specific knowledge and communicates with an appropriate tone and voice for each interaction.

Key Benefits

Organizations implementing our Discovery solution witness transformative improvements in information accessibility, significant reductions in search effort, and remarkable gains in citizen satisfaction:

• Comprehensive Results – Citizens gain instant access to complete answers rather than just links, consolidating information from multiple sources into cohesive responses.
• Natural Language Understanding – Our platform interprets questions as they’re naturally asked, understanding true intent without requiring specific keywords or search techniques.
• Multi-lingual Support – Our solution processes queries and delivers results in multiple languages, breaking down communication barriers even when source content exists in only one language.
• Reduced Search Effort – By automatically consolidating information from multiple sources, our solution eliminates the need for citizens to manually piece together information from scattered pages.
• Enhanced Citizen Satisfaction – Government agencies build trust through accurate, authoritative information with proper source citations, improving the overall citizen experience.

How It Works

Our solution combines powerful AI technologies with domain-specific expertise to deliver exceptional information experiences while maintaining the highest standards of accuracy and compliance.

Intelligent Information Retrieval

Our platform leverages cutting-edge Generative AI to revolutionize how citizens find government information. Our solution employs sophisticated Large Language Models that truly understand citizen queries, even when questions are ambiguous or conversationally phrased. The system dynamically retrieves relevant information across fragmented government knowledge bases, synthesizing comprehensive answers from multiple sources.

Advanced RAG Pipeline Architecture

At the core of our solution is a comprehensive Retrieval-Augmented Generation (RAG) pipeline that ensures accurate and contextually relevant responses:

1. Document Processing & Ingestion: Our system preserves document structure, tables, and metadata during ingestion of diverse document formats.
2. Intelligent Chunking: Semantic chunking maintains context integrity, keeping related concepts together for improved retrieval precision.
3. Multi-Vector Indexing: Dual-encoding captures both semantic meaning and keyword significance in parallel.
4. Hybrid Search Capabilities: Our solution combines vector similarity search through FAISS, keyword search via Solr, and intelligent ranking algorithms that balance both approaches.
5. Advanced Reranking: Content is reranked based on query relevance, information freshness, source authority, and contextual precision.
6. Metadata Filtering: Target results precisely by document types, departments, date ranges, and security classifications.

The system’s multi-modal content understanding processes text, tables, images, and structured data, eliminating information silos. Our proprietary retrieval augmented generation technology ensures all responses are grounded in authoritative sources with clear attribution, preventing hallucinations or inaccuracies.

Agentic AI Framework

Our solution features a powerful Agentic AI architecture that elevates capabilities beyond traditional search and retrieval. This framework enables the system to autonomously take actions and leverage various tools to address citizen needs comprehensively:

• Tool Orchestration: The AI agent selects from multiple tools based on query intent:
  • Information Retrieval Tool for searching knowledge bases
  • Database Query Tool for precise structured data access
  • API Integration Tool for connecting to external systems
  • Location Services Tool for geographic-aware responses
  • Form Completion Tool for documentation assistance
  • Calculation Tool for eligibility and regulatory requirements
• Multi-Step Reasoning: For complex inquiries, the system:
  • Breaks requests into logical components
  • Selects appropriate tools and information sources
  • Executes coordinated actions across multiple systems
  • Synthesizes results into a coherent response
• Contextual Memory: Maintains conversation history for personalized assistance across multiple interactions.
• Self-Verification: Evaluates responses through factual consistency checking before delivery.

For example, when handling a regulatory compliance inquiry, the AI identifies requirements across departments, queries databases for specific standards, calculates compliance thresholds, and delivers a unified response with proper citations.

Seamless Integration

We designed our solution to work harmoniously within existing government technology ecosystems. The platform features built-in connectors for websites, intranets, knowledge bases, and document repositories, creating a consistent experience regardless of where information resides. It deploys easily with minimal IT resources required and preserves existing content investments while enhancing accessibility.

Data Orchestration & Knowledge Management

Our solution includes sophisticated knowledge management capabilities:

• Content Synchronization: Automated updates keep knowledge bases current with configurable frequencies.
• Embedded Knowledge Graph: Maintains entity relationships across documents, enhancing context awareness.
• Custom Taxonomies: Supports agency-specific classification systems for information alignment.
• Smart Content Transformation: Converts unstructured information into structured knowledge while preserving context.

Comprehensive Government Compliance

Security and compliance are woven into every aspect of our platform. Built on FedRAMP-certified and SIMM-compliant infrastructure, our solution protects sensitive information through advanced guardrails for PII detection and sensitive information protection. Complete audit trails document all search interactions for accountability and review. The entire system adheres rigorously to agency-specific compliance frameworks, ensuring alignment with both general government regulations and the unique requirements of individual departments.

Inclusive and Accessible Design

Our commitment to accessibility ensures all citizens benefit from our solution. The platform features ADA-compliant interfaces meeting WCAG 2.1 AA standards, multilanguage support with culturally appropriate translations, and mobile-first responsive design ensuring access across all devices.

Technical Solution

Axyom Search is built on a robust, scalable architecture designed specifically for government environments. The solution integrates seamlessly with existing digital infrastructure through secure APIs and flexible connectors, allowing for rapid deployment with minimal disruption.

Our comprehensive RAG pipeline delivers exceptional information retrieval capabilities through a sophisticated technical framework combining cutting-edge open-source technologies with proprietary components:

• Advanced Document Processing Engine handles diverse government document formats while preserving hierarchical structure, tables, and metadata critical for context retention.
• Semantic Chunking System maintains relationship integrity between concepts, significantly outperforming traditional token-based approaches for complex government documentation.
• FAISS-powered Vector Search enables ultra-fast similarity matching across massive repositories with nuanced understanding of citizen queries.
• Solr-based Keyword Search provides precise term matching for regulations, codes, and technical terminology with customizable weighting.
• Hybrid Ranking Algorithms intelligently balance semantic relevance with keyword precision, ensuring comprehensive and accurate results.
• Contextual Reranking System evaluates retrieved content against query intent, source authority, and information freshness to deliver the most relevant responses.
• Agentic AI Framework orchestrates multiple specialized tools including information retrieval, structured database queries, API integrations, location services, and calculation engines to address complex citizen needs holistically.
• Multi-modal Content Understanding processes text, tables, images, and structured data, eliminating information silos across government repositories.
• Web CMS Connectors automatically synchronize with your website content changes, ensuring citizens always receive the most current information without manual updates.
• Administrative Dashboard delivers comprehensive analytics and complete oversight of all AI interactions, allowing agencies to monitor performance and continuously improve citizen experiences.

The system is deployed on AWS and Azure Cloud, ensuring compliance with federal security requirements while providing the scalability needed for government-scale operations. Our implementation process follows a methodical approach designed to maximize value while minimizing disruption, beginning with core information repositories and expanding to additional data sources based on citizen needs and usage patterns.

Real-World Impact

A major government agency implemented our Discovery Solution for their Intranet. They experienced significant improvements in:

• Information accessibility
• Search query resolution rates
• User engagement with content
• Reduction in redundant questions to technical support
• Employee satisfaction with information quality