CalCareers Assist: Transforming State Hiring

GenAI-Powered Job Search and Matching

Navigating California’s public sector job landscape can be overwhelming. With a complex hiring process, unfamiliar job classifications, and a disconnect between private and public sector terminology, many qualified candidates struggle to find and apply for the right roles. This not only slows down hiring but also limits the diversity and talent entering public service.

The Challenge

California’s state hiring process is designed for fairness and consistency, but its complexity often discourages applicants. Job seekers face hurdles such as detailed examinations, opaque qualifications, and a lack of intuitive guidance. The result? Many give up before they even begin.

The Solution: Axyom Assist CalCareers Assist

To address these challenges, we developed CalCareers Assist—an AI-powered assistant that guides applicants from start to finish. Leveraging advanced generative AI and semantic search, CalCareers Assist helps users:

• Upload and analyze their resumes to extract skills and experience
• Find relevant state jobs—even when job titles and skills don’t match exactly
• Receive personalized job recommendations based on their unique background
• Navigate the application process with a conversational, user-friendly interface—just like having a knowledgeable friend by your side

Key Features

• Self-Service, Omnichannel Access: Applicants can interact with CalCareers Assist through both chat and phone interfaces, making it easy to get help, match to jobs, and find information about the entire process—anytime, anywhere.
• Multilingual Support: The assistant supports multiple languages, ensuring that non-English speakers can access guidance and resources in their preferred language.
• Accessibility: Designed with accessibility in mind, CalCareers Assist is usable by everyone, including those with disabilities.
• Seamless Live Agent Integration: If a user needs more help, the system integrates with the state’s contact center solution using Amazon Connect, enabling a smooth transition from AI assistant to a live agent without losing context.

The system uses Retrieval Augmented Generation (RAG) to ensure answers are grounded in authoritative documents, and it’s built with robust privacy, security, and fairness guardrails to protect users and ensure compliance with state and federal standards.

See it in Action